THE CLIENT ACCOUNT MEETING

Everyone has these, and it is easy for them to be polite and perfunctory and, dare we say, a waste of everyone’s time. At one level this is simply a “how are you” chat about keeping things ticking along, but approached in the right way possibilities emerge. Key here is the listen and learn stage, picking up subtle clues that allow you valuable insight and, eventually, the opportunity to suggest what you can do next. Or even better, the suggested advance comes from the other party! Now that’s always nice, very nice.

  • Questioning techniques; getting the client to open communication lines
  • Listening, empathising and asking some more; not offering too many solutions too early
  • Dealing with challenging comment without being defensive or aggressive
  • Creating short, compelling narratives that influence an advance

HOW WE DO IT

delivery methods

Let’s talk! Call us on 0333 577 0040 to discuss your specific needs and build the programme that’s right for you.

BLEND AND BUILD

we can work together on creating something unique just for you!  

WANT TO KNOW MORE?

Call us on 0333 577 0040 or complete the form below.

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